After-Sales Emergency Plans, Always Here For You!
Please Read the following and Fill out the Submission Form at the bottom of the page for qualifying products.
Thank you for your support of UNDERVERSE. If you meet any unexpected situations after receipt of products, please don't worry. The various emergency plans are here to solve your problem.
1-year-warranty starts from the shipment of product. Please check the shipping schedule for info on specific product.
Warranty Acceptance Scope
Products purchased through official channels. Including official shopping mall, official Taobao store, and officially authorized distributors.
*Note: Products purchased from other channels are not covered by warranty service.
SALES / REFUNDS / RETURNS
All Sales are Final. Please See Warranty for details.
Refunds and Returns are at the sole discretion of Underverse.
Underverse reserves the right to refuse service to anyone.
Terms & Conditions
Please e-mail to CS@underverse.com to apply for the warranty if the products are bought through the channels above.
Please fill the Warranty Sheet and provide the valid buying certificate, order number, and product number.
*The application for after-sales service requires a Warranty Sheet within the validated warranty period. Please ensure that the information provided in the Warranty Sheet is complete and accurate. Please retain a copy of the Warranty Sheet during the validated warranty period. The Sheet will not be reissued in case of loss.
Please provide the following information: name, contact number, address, zip code;
*Underverse promises to protect your personal information and to never disclose to any external companies and/or individuals.
Pictures of defective parts with explanation;
*Underverse Customer Service reserves the right to request further information including but not limited to: pictures of the outer box from customers for investigation purpose.
After receiving your application, we will review within 5 working days. After qualified, we will reply with receiving address and repairing time.
*Shipping cost of repair services:
A. Shipping cost of returned items to Underverse is at the customers’ expense.
B. Underverse is responsible for the shipping costs for the repaired items to customers.
C. Shipping reimbursement will be provided by Underverse on returned items only if item is received explicitly in error from origin of shipment. Underverse reserves right for final judgement on any reimbursement.
Underverse will provide quality after-sales services for customers within the validated warranty period. For products older than 1 year (vintage products), Customer Service may not be able to provide services due to the limited availability of replacement parts after the production run has ceased. Vintage Product services will be assessed on a case-by-case basis. Underverse reserves the right to suspend the offering of services within warranty period for any products released over 1 year. In the case of any dispute, Underverse reserves the right of final judgment and to refuse service.